1. Acceptance of Terms
By accessing and using somaa's Advanced Leadership Intelligence Platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
2. Account Terms
- You must be 18 years or older to use this Service
- You must provide accurate and complete information when creating an account
- You are responsible for maintaining the security of your account
- You must notify us immediately of any unauthorized access
- You may not use the Service for any illegal purposes
3. Subscription and Payments
3.1 Billing
- Subscription fees are billed in advance on a monthly or annual basis
- Payment methods accepted: Credit cards, bank transfers
- All fees are non-refundable unless required by law
3.2 Cancellation
- You may cancel your subscription at any time
- Cancellation will be effective at the end of the current billing period
- No refunds for partial subscription periods
4. Intellectual Property Rights
The Service and its original content, features, and functionality are owned by somaa and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
5. User Content
By posting content on somaa, you grant us the right to use, modify, publicly perform, publicly display, reproduce, and distribute such content on and through the Service.
6. Prohibited Activities
The following activities are strictly prohibited:
- Violating laws or regulations
- Impersonating others
- Spreading malware or viruses
- Attempting to gain unauthorized access
- Interfering with the Service's functionality
7. Limitation of Liability
somaa shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.
8. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service.
9. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users of the Service, us, or third parties, or for any other reason.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
11. Service Level Agreement
11.1 Service Availability
- We strive to maintain a 99.9% uptime for our services
- Scheduled maintenance will be communicated at least 48 hours in advance
- Emergency maintenance may be performed without notice
11.2 Support Response Times
- Critical issues: Within 1 hour
- High priority issues: Within 4 hours
- Standard issues: Within 24 hours
- Low priority issues: Within 48 hours
12. Data Processing Agreement
When processing personal data on behalf of users, we comply with all applicable data protection laws and regulations, including:
- GDPR (General Data Protection Regulation)
- Indian Personal Data Protection Bill
- Other applicable regional data protection laws
13. API Usage Terms
13.1 Rate Limits
- Free tier: 1000 requests per day
- Professional tier: 10,000 requests per day
- Enterprise tier: Custom limits
13.2 API Security
- All API requests must be authenticated
- API keys must be kept secure
- Sharing or exposing API keys is prohibited
14. AI Model Usage Terms
Our AI models are provided with the following conditions:
- Models may only be used for authorized purposes
- Output from models must be reviewed for accuracy
- Model usage is monitored for quality and compliance
- Abuse or manipulation of models is prohibited
15. Community Guidelines
When using our platform's community features, users must:
- Treat others with respect and professionalism
- Share accurate and truthful information
- Respect intellectual property rights
- Avoid discriminatory or harmful behavior
- Report violations promptly
Important Disclaimer
somaa's AI models and analysis tools are designed to assist in leadership development but should not be the sole basis for critical business decisions. Users should exercise professional judgment and consider multiple factors in decision-making.
16. Updates and Modifications
We reserve the right to update these terms at any time:
- Users will be notified of significant changes via email
- Continued use after changes constitutes acceptance
- Previous versions will be archived and accessible
- Users may terminate service if they disagree with changes
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